frequently asked questions
We make doing your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
You can find our full pricelist on our website on page - Prices.
Your first order will be returned in a protective garment bag barcoded with your information. Please keep this and reuse to drop off future orders. The bag opens from the bottom and closes using the drawstring.
Yes you can, our phone number is +41 79 198 23 60 and our e-mail is firstname.lastname@example.org.
You can find all types of clothing we clean on our website on page - services.
Not to worry, simple call us or send us an e-mail and we will provide you with the information you need. Our phone number is +41 79 198 23 60 and our e-mail is email@example.com.
While 85% of dry cleaners use a toxic, petroleum-based solvent called Perc, we use a safe, greener alternative.
You can input your preferences in your online account profile, and we’ll save them for all future orders. You can also tell us about tough stains, indicate missing buttons, or any other special instructions. You can also always email us with any special instructions. Do not include paper notes as these often get lost during transit!
We accept all major credit cards and debit cards, PayPal and cash.
Dry cleaning is any cleaning process for clothing and textiles using a chemical solvent other than water. Despite its name, dry cleaning is not a ``dry`` process; clothes are soaked in a liquid solvent. Tetrachloroethylene (perchloroethylene), which the industry calls ``perc``, is the most widely used solvent. Alternative solvents are trichloroethane and petroleum spirits.
Does Dry Cleaning Remove Stains. Stains requires prompt treatment for a successful removal. Unfortunately, hand washing is not an effective way of removing stain. This leaves us with the option of dry cleaning.
Typical fabrics that cannot be dry cleaned safely include fabrics containing or made up of plastic, PVC, or polyurethane. ... Fabrics such as cashmere and wool are susceptible to losing shape in full submersion and will likely shrink, so typical washing should be avoided. Another gentle fabric is silk.
When it comes to dry cleaning your clothes, the high drying temperatures and chemicals used in the dry-cleaning process can directly damage your garments or slowly decrease their lifespan.
Wash, Tumble Dry & Fold
Please don’t add silk, leather, fur, velvet or cashmere or any dry clean only items to your Wash, Tumble Dry & Fold order as they aren’t typically suitable for machine washing or tumble drying. Bedding, towels or large items should also be removed and ordered separately; as such large items can prevent a good quality of cleaning.
We recommend ordering knitwear separately, as it is not tumbledry friendly. We do not accept responsibility for any damage caused to items which are unsuitable for a wash and dry.
Don’t worry about sorting clothes – we’ll do that for you. All you need to do is make sure you don’t include dry clean items with a Wash, Tumble Dry & Fold order.
Yes, all clothes in a Wash, Tumble Dry & Fold order are tumble dried at a medium heat. Please make sure your clothes are tumble dry friendly!
It depends on the type and size of the garment itself. For general clothes approximately 15-20 pieces (mainly clothing weight is 300-600 grams).
We are using famous brands as you seen in high street, if you wish to know what brands we are using now or you worry have allergy on specific brand, please contact us and we will reply you as soon as possible.